Refunds3 Sections

Cancellation Policy

This policy explains how cancellations and refunds are handled for bookings made through PlannerKart. Refund eligibility depends on vendor terms, timing, and services already delivered.

Non-Refundable Amounts

The following amounts may remain non-refundable:

May not be refunded

Platform convenience fees;
Taxes already remitted;
Vendor advances;
Customized or procured materials;
Government fees and permit charges.

Vendor-Initiated Cancellation

In the event of Vendor cancellation:

PlannerKart may attempt to arrange substitute Vendors;
If replacement is unavailable, refunds may be processed only to the extent amounts are recoverable from Vendors.

PlannerKart shall not be liable for consequential or indirect losses arising from such cancellations.

Refund Processing

Approved refunds shall ordinarily be processed within 7–15 business days, subject to banking and payment gateway timelines.

Cancellation Support

Need help with a cancellation or refund request? Our support team is here to assist.

Contact Support