Help Center
Answers to common questions about finding vendors, making bookings, and getting support on PlannerKart.
Quick links
- Track bookingView confirmed dates, payments, and vendor updates.
- Refund policyCancellation rules and platform fee refunds.
- Terms of serviceMarketplace rules and vendor obligations.
- Privacy policyHow we collect and use your data.
- Cookie policyCookies, preferences, and analytics.
- Vendor hubList services and manage your business.
Raise a support token
Describe your issue below. We will email you a support token you can use to track your request.
Frequently asked questions
How do I find vendors on PlannerKart?+
Use Search or browse Categories to filter by city and service type — venues, photography, catering, décor, and more. Compare packages, read reviews, and save favourites to your wishlist.
How do bookings and enquiries work?+
When you find a vendor or package you like, submit an enquiry or proceed to checkout. The vendor confirms availability and pricing; you can track status from Bookings in your account.
How can I track my order or booking?+
Sign in and open Bookings to see confirmed dates, payment status, and vendor messages. You can also reach support with your booking reference if something looks incorrect.
What is the refund or cancellation policy?+
Refund eligibility depends on the vendor's terms and the package you selected. Platform fees, if any, are shown at checkout. See our Refund Policy for full details.
How do I contact support?+
Use the Raise a support token form on this page with your email and query. You will receive a token (for example PK-HELP-XXXXXX) to track your request. For disputes, raise a request within seven days of service completion.
What is a support token?+
A support token is a reference ID generated when you submit a help query. Save it and quote it in follow-up emails so our team can find your case quickly.
I'm a vendor — how do I join PlannerKart?+
Visit the Vendor hub to register, complete KYC, and list your services. You can manage leads, bookings, and payouts from your vendor dashboard.
Still need help? Contact us or browse vendors.