Refunds3 Sections

Cancellation Policy

This policy explains how cancellations and refunds are handled for bookings made through PlannerKart. Refund eligibility depends on vendor terms, timing, and services already delivered.

Customer-Initiated Cancellation

Cancellation requests must be submitted in writing through the registered email address or designated Platform channels.

Refund eligibility shall depend upon:

Vendor cancellation terms;
Time remaining before the event;
Services already procured or rendered;
Non-recoverable operational costs.

Indicative refund schedule:

Cancellation Timeline	Refund Eligibility
More than 30 days prior	Up to 90%
15–30 days prior	Up to 50%
7–14 days prior	Up to 25%
Less than 7 days prior	Non-refundable

Cancellation Timeline

More than 30 days prior

Refund Eligibility

Up to 90%

Cancellation Timeline

15–30 days prior

Refund Eligibility

Up to 50%

Cancellation Timeline

7–14 days prior

Refund Eligibility

Up to 25%

Cancellation Timeline

Less than 7 days prior

Refund Eligibility

Non-refundable

Percentages are indicative and subject to vendor-specific terms and non-recoverable costs.

Non-Refundable Amounts

The following amounts may remain non-refundable:

May not be refunded

Platform convenience fees;
Taxes already remitted;
Vendor advances;
Customized or procured materials;
Government fees and permit charges.

Refund Processing

Approved refunds shall ordinarily be processed within 7–15 business days, subject to banking and payment gateway timelines.

Cancellation Support

Need help with a cancellation or refund request? Our support team is here to assist.

Contact Support